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CloudM & Customer-Centricity at DTX Europe

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We were delighted to attend DTX Europe in London in October.

Our team had a stand at the conference, helping attendees understand our platform and how it can help every aspect of their business. We were also lucky enough to share a stage with one of our valued customers, the Royal Borough of Kingston Council to discuss customer-centricity.

Chris Nadon, Digital & IT Innovation Lead at Kingston, took to the stage with James Smith, Customer Experience Director for CloudM, to explain how our customers have helped us shape the development of our platform.


What is DTX?

Evolving from what was once IP EXPO, Digital Transformation EXPO (DTX) recognize the rapidly increasing need for businesses to digitally transform. They showcase the latest ‘must have’ technology and insight from the world’s leading brands and experts, connecting businesses with the information and technology that they need right now.

Driven by changing customer expectations and a raft of new technologies, organizations are embarking on a journey of essential change to every aspect of their business, and DTX aim to make that change as simple as possible.

The DTX 2022 Expo had expert analysis, opinion and inspiration from the best minds in the business. From strategic insight to technical knowhow, there was something for everyone.

CloudM had a stand, where our team was happy to meet and greet people attending the exhibition, explaining what we do as a company, and how we can help organizations in their cloud journey

It’s always nice to share our platform with new, potential customers, showcasing how they can save both time and money by using our platform. We also provided a full paperless experience for everyone, donating the money saved to local charities.

Customer Centricity

On the Cloud Transformation stage, James and Chris held a talk titled Completing the Circle: Working with Customers to Build a Product.

The aim was to highlight how we put customer-centricity at the forefront of our digital transformation, with a real-life example of how we developed CloudM’s features to suit the Councils’ needs.

They shared best practices for developing a customer-led tool, as well as lessons learned. Chris said, “Working closely with CloudM has helped us make time and cost savings through automation.” Kingston’s feedback helped us improve our onboarding process, as well as develop the product with customer-centricity at the forefront.

The next step in our development as a customer-centric business, is the introduction of our Customer Advisory board, which Chris is “looking forward to!”, so watch this space

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