Utilise our dedicated Support Team or visit our knowledge base for immediate guidance

We have a committed technical support team available to help you. All CloudM customers have unlimited access to our expert support service where our engineers will help you with any CloudM product technical issues through implementation and ongoing use.

Professional Support

Support Hours

24/7 Support Available

Response & Resolution SLA

Priority LevelResponse TimesUpdate Schedule


1 hrs8 hrs
High2 hrs24 hrs
Medium4 hrs36 hrs
Low8 hrs48 hrs
Service Requests12 hrs48 hrs

Support Access (Customer Service)

  • Unlimited access to the help centre (KB)
  • Ticket Logging: Support Portal
  • Unlimited Support Portal Access
  • Remote Support via Screen Share
  • Support Escalation Path
  • Fixed Resolution Times

Speed up implementation or get a head start on your migration

Our Smart Start packages will make sure you are fully equipped to run a seamless project.

Find Out More

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