CloudM Support
Utilise our dedicated Support Team or visit our knowledge base for immediate guidance
We have a committed technical support team available to help you. All CloudM customers have unlimited access to our expert support service where our engineers will help you with any CloudM product technical issues through implementation and ongoing use.
Professional Support
Support Hours
Monday-Friday 8am-1am GMT
Response & Resolution SLA
| Priority Level | Response Times | Update Schedule |
|---|---|---|
| Urgent | 1 hrs | 8 hrs |
| High | 2 hrs | 24 hrs |
| Medium | 4 hrs | 36 hrs |
| Low | 8 hrs | 48 hrs |
| Service Requests | 12 hrs | 48 hrs |
Support Access (Customer Service)
- Unlimited access to the help centre (KB)
- Ticket Logging: Support Portal
- Unlimited Support Portal Access
- Remote Support via Screen Share
- Support Escalation Path
- Fixed Resolution Times
Speed up implementation or get a head start on your migration
Our Smart Start packages will make sure you are fully equipped to run a seamless project.
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