Firstly, I knew we were going to stick with it, because it was useful in making changes to Gmail accounts like adding signatures, aliases, and out-of-office messages. That saved us time as we didn’t need to wait for an employee to have five minutes, so we could take over their screen and solve a problem for them. But secondly, when I was doing my product selection and checking out competitors, I came across the list of things we weren’t doing with CloudM. I couldn’t find another product which did email archiving as well, but this led me to discover the onboarding and offboarding processes in the software. It was taking me 45 minutes to onboard or offboard a user at that time, and with the growth we were experiencing, I was running out of hours in the day.
Hassan Mansoor - Dennis Publishing
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