CloudM Support Packages

Choose from one of our dedicated support packages or visit our knowledge base for immediate guidance.

Knowledge Base Buy Professional Support

We have a committed technical support team with custom support packages available to suit your specific business needs. All CloudM users have unlimited access to our free Basic support, and can upgrade to our Professional support package in order to take advantage of extra features and dedicated resolution times.

Basic Support

Support Hours

Monday-Friday 8am-1am GMT

Response & Update Schedule

Priority LevelResponse TimesUpdate Schedule
Urgent2 hrs12 hrs
High8 hrs24 hrs
Medium12 hrs36 hrs
Low24 hrs72 hrs
Service Requests24 hrs72 hrs


Support Access (Customer Service)

  • Unlimited access to the help centre (KB)
  • Ticket Logging: Support Portal
  • Unlimited Support Portal Access

Professional Support

Support Hours

Monday-Friday 8am-1am GMT

Response & Resolution SLA

Priority LevelResponse TimesResolution Times

Urgent

1 hr8 hrs
High2 hrs24 hrs
Medium8 hrs36 hrs
Low12 hrs48 hrs
Service Requests12 hrs48 hrs


Support Access (Customer Service)

  • Unlimited access to the help centre (KB)
  • Ticket Logging: Support Portal
  • Unlimited Support Portal Access
  • Remote Support via Screen Share
  • Support Escalation Path
  • Fixed Resolution Times

Professional Support Package

Contact our team to take advantage of our Professional Support package

Purchase Professional Support

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