We have a committed technical support team with custom support packages available to suit your specific business needs. All CloudM users have unlimited access to our free Basic support, and can upgrade to our Professional support package in order to take advantage of extra features and dedicated resolution times.
Support Hours
Monday-Friday 8am-1am GMT
Response & Update Schedule
| Priority Level | Response Times | Update Schedule |
|---|---|---|
| Urgent | 2 hrs | 12 hrs |
| High | 8 hrs | 24 hrs |
| Medium | 12 hrs | 36 hrs |
| Low | 24 hrs | 72 hrs |
| Service Requests | 24 hrs | 72 hrs |
Support Access (Customer Service)
Support Hours
Monday-Friday 8am-1am GMT
Response & Resolution SLA
| Priority Level | Response Times | Resolution Times |
|---|---|---|
Urgent | 1 hr | 8 hrs |
| High | 2 hrs | 24 hrs |
| Medium | 8 hrs | 36 hrs |
| Low | 12 hrs | 48 hrs |
| Service Requests | 12 hrs | 48 hrs |
Support Access (Customer Service)
Contact our team to take advantage of our Professional Support package