The biggest issue for the client was user data “just sitting collecting dust”. To keep user data, the IT team had to create a bunch of dummy accounts and transfer a leaver’s data to that account.
If a manager wanted some information, the team had to try and find it, which took up so much time. “It just wasn’t a good process,” explains Jamie Tanner from Digital Innovations. “In our line of work, working with councils, everyone’s data is different and you can’t treat it all the same. Some need to be kept and others destroyed. Others again need to be kept, but secured due to confidentiality agreements.”
“We had two workflows, one for data we wanted to keep, and one for data we didn’t. It was the only process available to us and was complicated and time-consuming.”
CloudM Archiving would clear up so much space. The client already used Google platforms for all their emails, drive storage, and documents, so having everything under one roof was easier for everyone.