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Synnex is an industry leader in IT distribution and customer care outsourced services, providing business-to-business services that help their customers and business partners grow and enhance their customer-engagement strategies. Headquartered in Fremont, CA, and with operations in more than 30 countries, SYNNEX is an industry leader in IT distribution and customer care outsourced services, operating in two business segments: Technology Solutions and Concentrix.
Synnex are in their first year of partnership with CloudM, and have been using our migration features for the various acquisitions that they perform on a regular basis. We caught up with them to find out how the past six months working with CloudM have been, and what the effect has been on their work life.
Synnex’s project was a fairly complex one, spanning some 1,600 user accounts, 550 shared mailboxes, and from 15 to 20 TB of data. They had a time constraint of less than a month to coordinate and migrate these user accounts and, to complicate things further, the project involved teams on three different continents, in three different languages. However, the downloadable nature of the CloudM product meant that this was not a problem, Synnex were able to use the tool any time, anywhere with no user downtime.
Additionally, CloudM's ability to migrate OneDrives, archives and mailboxes were among many of the key benefits for Synnex’s project, as these features are often not available with other competing migration products. Not to mention the competitive market pricing, ease of use, and “stellar support” available throughout the project.
The account manager for most Synnex projects, Michael, was in regular contact with them throughout, and was always available when needed. Michael had a good working relationship and was described by Synnex as being positive, approachable and always forthcoming with information before, during, and after the migration process. As for the day-to-day process, it was plain sailing. Any issues that arose were resolved quickly and efficiently by CloudM's team of migration experts.
Using CloudM allowed Synnex to finish ahead of schedule by over a week. Overall, they have classed the success of this migration as a huge success.
“CloudM has allowed us to complete a rather complex migration, ahead of schedule, and even earned the praise of users in the acquired company. Highly recommended by us, and will definitely use again.”
- Micah Knepper, Senior Systems Administrator at Synnex
Synnex continue to be a close partner, and CloudM endeavor to provide them, along with other customers and partners, the same successful migration experience time after time.