CloudM Sub-Processors
Last updated 12 October 2026
Anthropic (Anthropic Ireland, Limited)
Purpose: AI productivity tool
Data hosting location: US
Further details: Personal Data is processed under the terms of the Data Processing Addendum available here, which incorporates region-specific terms governing the international transfer of data, where applicable, including the relevant Standard Contractual Clauses.
Asana, Inc.
Purpose: Productivity, collaboration and organisation tool
Data hosting location: US
Further details: Personal Data is processed under the terms of the Data Processing Addendum available here. Asana is certified under the EU-U.S Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF and the Swiss-U.S. Data Privacy Framework. Where applicable, Personal Data will be transferred under the applicable Standard Contractual Clauses, as further detailed here.
Purpose: Cloud hosting provider.
Hosts the AI support assistant and AI models (Gemini Enterprise Agent Platform (formerly Vertex AI Platform)), enabling the support team to sort incoming requests, draft replies, and review responses on behalf of customers.
Data hosting location: Google Cloud EU West (Migrate (Hosted))
Google Cloud Central US Region (Automate, Archive, Backup, Email Signature)
Google Cloud London, europe-west2 (AI support assistant)
Google Cloud Netherlands, europe-west4 (checking AI-drafted support replies)
Customer data migrated with Migrate (Self-Hosted) will be processed in the location chosen by the Customer.
Further details: Personal Data is processed under the terms of the Data Processing Addendum available here, which incorporates region-specific terms governing the international transfer of data, where applicable, including the relevant Standard Contractual Clauses, available here.
Jira (Atlassian Pty Ltd)
Purpose: Developer process management
Data hosting location: EEA
Further details: Personal Data is processed under the terms of the Data Processing Addendum available here, which incorporates region-specific terms governing the international transfer of data, where applicable.
Microsoft Corporation
Purpose: Cloud hosting provider
Data hosting location: West Europe, East US or West US (at the Customer’s option)
Further details: Personal Data is processed under the terms of the Data Processing Addendum available here, , which incorporates region-specific terms governing the international transfer of data, where applicable, including the relevant Standard Contractual Clauses.
Pendo.io Inc.
Purpose: Customer experience tool
Data hosting location: US
Further details: Personal Data is processed under the terms of the Data Processing Addendum available here, which incorporates region-specific terms governing the international transfer of data, including appropriate transfer mechanisms as further described at section 6 (Transfers of Personal Data)
Slack (Salesforce UK Limited)
Purpose: Collaboration tool
Data hosting location: US
Further details: Personal Data processed on behalf of UK and EU Customers is transferred to the US pursuant to Binding Corporate Rules and/or the relevant Standard Contractual Clauses, as applicable, under the Salesforce Data Processing Addendum, a copy of which is available here.
Zendesk, Inc.
Purpose: Customer support
Data hosting location: EEA
Further details: Personal Data is processed in accordance with the data processing agreement in place between CloudM and Zendesk. International transfers are governed by appropriate Binding Corporate Rules and/or Standard Contractual Clauses. Further details are available here.