Every single day is different…
There is always something different that is going to happen. It’s challenging but also, at the end of it, you’re doing something to help end-users. You have to be ready for anything, which can seem scary, but at CloudM, everyone is up for the challenge.
Of CloudM’s four company values, Crack On is my favorite
It’s just the ability to be trusted to do the job. There’s always a bit of a review process, but I’ve been in places before where you were bogged down by bureaucracy. I felt it would stop me from being able to do things. With CloudM, I’m the expert in my role. They want me to crack on. They’ve employed me to do it as the expert, so they let me do it.
"Don’t get stressed because there are people that can help. Something you don’t know or can’t do, there is someone that can and will help you."
We’ve got so many brilliant people from so many diverse backgrounds. Technical. Creatives. Sales. Support. Customer experience. We’re all heading in the same direction and it feels really good to be a part of that. Everyone knows the goal and everyone’s there to support each other.
My career highlight is…
…when I first joined the company, we had a knowledge base. We were maintaining it and it was okay, but there were always things I wanted to improve. We did a knowledge base update as a project. I had to make the UI better, make the labeling better, and make the articles better. We were basically doing a massive refresh. I led that project from start to finish with multiple people from different departments. In the end, we created what we’ve got now. We’ve had really good feedback internally and externally. I feel confident knowing I’ve done my job, and made a difference at the company.